In this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. For the full details, examples and tips, do get a copy of the book, or get a detailed overview with our complete book summary bundle. For the music business, social networking is brilliant. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. Learn how to create raving fans for a massively successful business. And heres the good news for you people are so inundated with poor service these days, that it. While the book delivers great value to businesses of any size, there are real world applications of the raving fan model to all. The book may be an easy, fun read, but the message is dead serious 4 5. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. Raving fans create insane amounts of social viral love for your products and services george hutto duration. How to create raving fans with legendary customer service. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Blanchard, 1993, morrow edition, in english 1st ed.
How to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. A revolutionary approach to customer service from the worlds largest community of readers. Sites like sparknotes with a raving fans study guide or cliff notes. Audio book spencer johnson with larry wilson duration. Mar 06, 2018 told as one continuous story line, raving fans is a quick read, as are all of ken blanchards books. To compete in todays business environment, you have to create raving fans. Do you want more raving fans of your business or organization. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. Ken blanchard and sheldon bowles present raving fans as a parable. Just when you think its doom and gloom and you have to spend millions of pounds on marketing and this and that, you have this amazing thing now called fan power. Also includes sites with a short overview, synopsis, book report, or summary of ken blanchard and sheldon bowless raving fans.
At 1, large font pages its a quick read, and a deceptively simple one at that. A raving fan, by the way, is a customer who is so awestruck by the level of service they receive when dealing with you that they cant help but tell the story over and over. Create your vision centered on the customers needs. Raving fans unlimited wants you to have all the raving fans that you deserve. If there is a sparknotes, shmoop, or cliff notes guide. This site is like a library, use search box in the widget to get ebook that you want. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot. In america, service standards have become so low that customers expect poor service. When stephen covey first released the seven habits of highly effective people, the book became an instant rage because people suddenly got up.
Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Raving fans summary and analysis like sparknotes free book. Customer experience specialists raving fans unlimited. James foo i have never seen a more practical and straight to the point book on building on customers. Raving fans summary and analysis free book notes, cliff. Click download or read online button to get raving fans book now. So when i took out a few books the other day and realized one of my books, raving fans by ken blanchard and sheldon bowles, wouldnt register in the selfcheckout machine, i went to a librarian for help. In each other book, little was said other than a quote here or there. Raving fans a revolutionary customer service workshop. The book is 7 pages long, has no chapters, but does have a captivating story. The message and learnings in the book however can, and should, be utilized globally. But noticing the book s presence, i purchased it and am glad i did. The story is about an area manager who has been tasked to go beyond product quality to create raving fans for his company. Nate streeter owner streetsmart marketing steve lundgren chief creative officer.
It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. This book is written for every kind of business or organization, with the ultimate goal to deliver incredible customer service and achieve outstanding bottomline results. Raving fans is a parable that teaches how to define a vision, learn what the. Do yourself a favor and make a note to read this book in the next 30 days. What makes a good leader is committed to bring you book summaries of excellent texts that w. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. Learn the 3 secrets to creating amazing customer service and outstanding bottomline results. Jun 19, 2018 how to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you. Raving fans customers is an easy to read, informative and full of solid proven concepts.
Raving fans will shift your customer service paradigm and open your mind up to real service differentiation. A revolutionary approach to customer service by kenneth blanchard and sheldon bowles, key. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. The 25 year old, whos about to start her first job and to be managed for the first time, the 39 year old manager, who has a tough time giving positive feedback to his employees, and anyone who wants to be a better friend. A revolutionary approach to customer service audio cassette published april 19th 1993 by random house audio abridged, audio cassette, 0 pages. Written in the parable style of the one minute manager, this brilliant. Your customers are only satisfied because their expectations are so low and because no one else is doing better. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom. One of the goals behind database health monitor is to have many extremely happy customers, those customers are called raving fans. I read raving fans as a supplemental text for a college, principles of customer service course. Oct 26, 2016 raving fans create insane amounts of social viral love for your products and services george hutto duration. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format.
Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. It has two main characters charlie and the area manager. Raving fans is written in a parable style in which the story teaches you how to deliver what a customer really wants by instituting effective systems and making raving fan service a constant feature, not just a passing fad. As business owners, we constantly read and hear how we should be wowing customers.
Based on their book raving fans, ken blanchard and sheldon bowles would tell you. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Open library is an open, editable library catalog, building towards a web page for every book ever published. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Raving fans facilitation training leadership strategies.
With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. Shortly after i started reading this book, i had to shut up my inner critic and open myself up to the lessons. If you really want a booming business, you have to create raving fans. Jun 20, 2016 who would i recommend the one minute manager summary to. Three simple ways to implement raving fans customer service. Told as one continuous story line, raving fans is a quick read, as are all of ken blanchards books. Raving fans the ten truths for small business owners. I havent really seen anyone explain how to go from ok customer service to out of the park customer service. The book starts off with the president of a company telling the new area manager that the company was built on. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Leadership strategies was able to find a local facilitator who had experience in our line of work, as well as secure an agreedupon work plan and contract, in what seemed like the blink of an eye, maybe as short as one weeks time in real life. Sheldon bowles sheldon bowls was the coauthor of this book.
This book actually shouldnt be in our system anymore. Just having satisfied customers isnt good enough anymore. We live by the book raving fans by ken blanchard and sheldon bowles. Next, you need systems to provide consistent and praiseworthy customer service, as. Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan service customers needs whenever possible, raises and promotions for outstanding service.
This is a summary and analysis of the book and not the original book. I rolled my eyes the first couple pages in when i realized the whole book was going to employ. In this raving fans summary, well briefly outline the 3 secrets of creating raving fans. Fans who would never leave you for the competition, who are passionate about your organization, and who refer you to others.
Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a companys praises. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. The startling new tips and innovative techniques presented in raving fans can help anyone create a revolution in any workplace. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results.
A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. Creating raving fans for your business tony robbins. Find all available study guides and summaries for raving fans by ken blanchard and sheldon bowles. Now heres the real question are your customers, satisfied customers. The story starts with the new area manager of a business who was very nervous about his new job. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Read this book and turn your customers into raving, spanding fans.
1217 819 209 1377 419 1140 1121 577 1005 950 453 1423 284 383 502 470 498 583 1084 943 411 1316 481 1331 203 994 40 751 120 312 803 1194